About TESS
TESS Electrical Sales & Services, established in 1984, is a premier provider of marine electrical, automation, engineering, troubleshooting, maintenance, refit, and technical services for commercial vessels, yachts, shipyards, marinas, and marine facilities. We are seeking an experienced Service & Technical Manager to lead service operations, provide technical leadership, support customer satisfaction, and drive operational performance throughout our marine service organization.
Position Summary
The Service & Technical Manager is responsible for overseeing service operations, supervising technical personnel, supporting customer satisfaction, and ensuring work is executed safely, efficiently, profitably, and in accordance with company standards.
This is not an administrative management position. The successful candidate must be capable of independently troubleshooting, scoping, estimating, planning, and supporting the execution of complex marine electrical and automation projects while leading technical personnel and maintaining strong customer relationships.
Key Responsibilities
- • Lead and manage daily service operations and field personnel.
- • Supervise Marine Electrical Service Technicians, Automation Technicians, and technical support staff.
- • Independently scope, estimate, schedule, and support execution of marine electrical and automation projects.
- • Independently evaluate customer requirements and develop practical technical solutions.
- • Coordinate manpower, scheduling, project execution, materials, subcontractors, and resource allocation.
- • Provide technical guidance and troubleshooting support for complex service projects.
- • Monitor technician utilization, scheduling efficiency, project execution, and operational performance.
- • Develop and implement process improvements to enhance efficiency, profitability, and customer satisfaction.
- • Build and maintain strong customer and industry relationships.
Required Qualifications- • Technical degree preferred; equivalent experience considered.
- • Minimum 7 years marine electrical, automation, power distribution, controls, or related experience.
- • Previous leadership experience managing technical personnel.
- • Demonstrated ability to independently troubleshoot, scope, estimate, and execute projects.
- • Experience preparing quotations, labor estimates, budgets, and execution plans.
Preferred Qualifications- • Marine electrical power distribution systems.
- • Alarm Monitoring & Control Systems.
- • Shore power systems and frequency converters.
- • Generator control systems and power management systems.
- • Vessel automation and integrated control systems.
Compensation $48.00 – $55.00 per hour based on experience, demonstrated technical capability, leadership experience, marine industry knowledge, and ability to independently manage service operations. Additional compensation opportunities may be available based on individual contribution, department performance, company performance, and management discretion.
Success in the first 12 Months The successful candidate will strengthen service operations, improve technician utilization, support profitable project execution, enhance customer satisfaction, and establish themselves as a trusted technical leader.
Why Join TESS?- • Established in 1984.
- • 12+ year average employee retention.
- • Technical leadership role with direct impact on operational performance and growth.
- • Opportunity to lead and shape a high-performing marine service organization.
Apply Today Tammy Howelltammy.howell@tesselec.com | 954.583.6262 x129 | www.tessllc.us